By Cheryl Currid
FINALLY,
after a two-year search, I've found a cordless small-business telephone
system with the right stuff.
It's been a long journey, and I've subjected the staff
here to several strange concoctions of phones, voice mail, base units
and other gadgetry.
During the search we were so disappointed with other
cordless phone systems we tested that we kept going back to our old one,
even though the company went out of business two years ago.
Our requirements: multiple cordless handsets,
individual voice mailboxes, multiple line coverage, caller ID and a good
range to get through all the glass and concrete of my home office. We
also wanted phones that were smaller and lighter than a brick and had
belt clips.
Now, after testing the Siemens Gigaset 8825 system
with Gigaset 8800 cordless handsets, we've found peace, a clear
connection and a couple of extra features that make the system a delight
to use. This system connects to two telephone lines and supports up to
eight cordless handsets. Only the base station needs to connect to the
phone lines, then it sends the calls to the cordless handsets.
The handsets are fully equipped portable phones. They
have the ability to transfer, conference in callers and go hands-free
using a plug-in earphone or the built-in speakerphone.
For me, the hands-free feature is important. Now I
don't have to sit in a contorted position when I'm trying to key notes
into my computer while carrying on a conversation.
Another handy feature is the phone's ability to
verbally announce incoming calls. If a call comes in from a number in
the phone's directory system, it will announce your prerecorded message
to you. For example, if you were to store my cell phone in your
directory, your system could say, "Hurry, it's Cheryl on her cell phone
-- she is so impatient," when I called.
The base unit contains the digital answering system.
You can create up to four mailboxes, each with its own greeting. You can
also set up the system to answer only and not take messages, play a
special greeting for callers with blocked caller ID information or work
as an auto attendant. And most of the answering system features can be
controlled from the base station, any handset or a remote call.
There's even a remote monitoring capability. It
enables you to set up a cordless handset to monitor a specific level of
noise in a room. If noise in the room goes above that level, the phone
will call another cordless handset in the system. This is great for
monitoring a room with a sleeping baby or children playing. A little
chatter won't set off the call, but you'll be instantly notified when
screaming, kicking or yelling is heard.
Best of all, Siemens has done a great job of extending
the range of the remote handsets. It runs at 2.4 gigahertz, which is
becoming a crowded space for cordless local area networks, phones and
other wireless devices.
I tested it in an environment that's hostile to many
wireless devices. I was sitting in front of a wireless PC with a
wireless mouse all trying to use the same frequency. While this location
caused other phones to crackle, the Gigaset 8800 worked just fine.
GIGASET 8825, $349, includes base unit and one
additional handset; additional handsets (Gigaset 8800) are about $99.